PDF file, 798K   
Why & What Do Companies Outsource?
If outsourcing is a great sourcing strategy, why do companies backsource? To understand the benefits of outsourcing, it is equally important to understand why some companies scale down their outsourcing activities and which functions they choose to bring back in-house (backsourcing). This white paper explores the reasons behind outsourcing, offshoring and backsourcing practices.
 
PDF file, 1907K   
Discover IT Ukraine
Ukraine is quickly becoming one of the hottest destinations for European outsourcing. What makes Ukraine such an attractive nearshoring destination? This white paper introduces the Ukrainian IT industry, including its history, education and IT talent availability, and the cost efficiency it provides to EU companies. The brochure shows additional reasons for the success of Ukrainian IT outsourcing, such as IT industry government support, favorable location for frequent business travel, as well as the western mentality of Ukrainian software developers. Discover IT Ukraine here.
 
PDF file, 2030K   
Discover IT Belarus
Belarus is one of the top emerging European ITO and BPO destinations. This white paper explains why Belarus is an attractive IT outsourcing destination by examining the history of IT in Belarus and the current state of its IT industry. It explains why nearshoring in Belarus is beneficial, pointing to reasons such as availability of highly specialized IT talent, government support of outsourcing initiatives, Belarus’s favorable geographic location, cultural proximity, and considerable cost savings for Western companies. Discover why Belarus is becoming one of the most attractive regions for outsourcing and nearshoring here.
 
PDF file, 2850K   
Outsourcing Industry and Technology Landscape of Ukraine and Belarus
Are you hesitant about choosing the best outsourcing partner? Software development companies in Ukraine and Belarus do everything to capture the attention of western companies. Given the high level of professionalism, tiny time zone difference with Europe, cultural proximity and western mentality, strong education system, governmental support and competitive rates, Ukraine and Belarus have become very attractive destinations for IT outsourcing. Not sure which location is the best fit for your outsourcing project? The comparison of Ukraine and Belarus with other popular outsourcing destinations in this white paper will help you decide on the best outsourcing location, while taking into account the most important factors. This white paper was originally presented at IAOP's Eastern Europe Chapter virtual meeting on Oct 8th and 9th, 2013, by Svetlana Kritsyna and Leo Topol, Key Account Managers at Intetics Co. The presentation gives an overview of IT industry in Ukraine and Belarus, covering important topics such as education, labor pool, governmental support, and potential cost savings – all the information you need to make your outsourcing decision! The previous version (06.05.2013)
 
PDF file, 883K   
Future Prospects for IT Talent and Innovation
Technologies evolve fast, and who better to ask about industry changes than the executives who see it everyday? Early in 2013, CIO Review conducted a great number of interviews with leading CIOs across the world to assess future technological challenges and to document possible solutions and innovation opportunities. Joining the conversation, Boris Kontsevoi explains how Remote In-Sourcing can address two main pain points of today's CIOs: talent availability at affordable cost.
 
PDF file, 218K   
Hitting The Right Balance of "In" and "Out". A Closer Look at Evolving Sourcing Models
With the rising demand for risk mitigation and service-based outsourcing, providers constantly develop improved sourcing models to meet customer demand. This article, published in IAOP’s July 2013 issue of Pulse Magazine, examines the evolution of sourcing models, which improve to create more reliable, low-risk, and low-cost services. It presents a short overview of outsourcing history, and explains how Remote In-sourcing, one of the latest sourcing models, is an innovative extension of traditional insourcing and outsourcing models.
 
PDF file, 1499K   
Eastern Europe: The Leading Region for Innovative Software Development
With a rapidly growing industry and an increasing number of well-qualified software engineering experts, the Eastern European region is becoming one of the leading IT outsourcing destinations today. Western companies increasingly rely on Eastern European software engineers to resolve complex software development projects at a competitive cost. This white paper was originally presented at the joint meeting of the IAOP Eastern Europe Chapter and IAOP Italy Chapter held at Confindustria Padova in Padua, Italy on May 6th 2013. The presentation, first delivered by Intetics President and Founder Boris Kontsevoi, explores the development and current benefits of outsourcing to Eastern Europe. It specifically describes the current IT outsourcing conditions found in Belarus and Ukraine – two countries with a long history of technological excellence. View the presentation to find out more about The Field of Information Systems in Belarus and Ukraine. Revised version
 
PDF file, 932K   
Employing Agile Development Methods
In order to achieve outstanding results one of the prerequisites for creating a stellar product is to build an effective team. Agile development is one of the best methodologies to create efficient, self-organizing software development teams, but how does agile work in practice? The article showcases how to build flexible and efficient team infrastructure, drawing on direct experience of creating a team for a GIS data processing center in Ukraine.
 
PDF file, 783K   
Software Engineering without Borders and Boundaries
What does it take to create an effective global software engineering team? From making the decision to create a remote team to the issues of effective management, this presentation highlights the challenges and best practices of creating a remote software engineering team. The case study based presentation draws on direct experience gained during the cooperation of SugarCRM, a major CRM solutions provider, and Intetics. The presentation shows what kinds of things should be considered when creating a new remote team, the possible challenges the new team will face, how to create efficient communication channels, as well as how to retain engineers and ensure successful team dynamics.
 
PDF file, 1193K   
Intetics experience with open source GIS software
Since the mid 2000s open GIS has gradually been attracting the attention of businesses and government agencies around the world. Nevertheless, the introduction of open GIS in business processes is hampered by the fact that at the moment there is no ready-made method of implementation for open GIS solutions. In this article we want to share the experience of our implementation and the use of open GIS software at Intetics.
 
PDF file, 303K   
In-sourcing…Remotely: A Closer Look at an Emerging Outsourcing Trend
The white paper explores the changes outsourcing business models have seen over the last two decades. The historical overview explains the emergence of new outsourcing models to reflect clients’ needs and mitigate risks. The presentation takes us from the early creation of internal service departments, to shared service organizations, to service contracts with companies inside and outside of their own countries, to dedicated teams, to offshore production centers, to SLAs in service delivery, BPO and ITO, to a blended model of on-/off-shore delivery, and finally to remote in-sourcing to investigate how each model helped moderate outsourcing risks.
 
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Evolution of sourcing models during the last decade: hands on experience of a 20 year old outsourcing company.
The presentation provides historical overview of evolution of outsourcing service models from internal service departments, to shared service organizations, to service contracts with companies inside and outside of their own countries, to dedicated teams, to offshore production centers, to SLAs in service delivery in BPO and ITO, to a blended model of on-/off-shore delivery, and to remote in-sourcing.
 
PDF file, 1997K   
Web services automated testing (in English)
This presentation features the basic principles of web services testing, and also the most effective tools of testing automation, such as SOAP UI and HP QT Pro. The presentation is in English.
 
PDF file, 352K   
Testing process organization in Agile team on the basis of testing quads matrix (in English)
The presentation covers the organization of testing process in an Agile team and components and advantages of quad tests. Besides, it features key factors of testing success, such as application of Agile practices and importance of building efficient relationships with customers. The presentation is in English.
 
PDF file, 226K   
QA Certification (in English)
The White Paper highlights QA certification, its advantages, main certification centers and certificates given by them, and contains a comparative analysis of such centers as ISTQB and ISEB and their programs like IIST CSTP, QAI CSTE and ISTQB. The White Paper is in English.
 
PDF file, 2030K   
Web services automated testing (in Russian)
This presentation features the basic principles of web services testing, and also the most effective tools of testing automation, such as SOAP UI and HP QT Pro. The presentation is in Russian.
 
PDF file, 301K   
Testing process organization in Agile team on the basis of testing quads matrix (in Russian)
The presentation covers the organization of testing process in an Agile team and components and advantages of quad tests. Besides, it features key factors of testing success, such as application of Agile practices and importance of building efficient relationships with customers. The presentation is in Russian.
 
PDF file, 310K   
QA Certification (in Russian)
The White Paper highlights QA certification, its advantages, main certification centers and certificates given by them, and contains a comparative analysis of such centers as ISTQB and ISEB and their programs like IIST CSTP, QAI CSTE and ISTQB. The White Paper is in Russian.
 
PDF file, 350K   
Training, Development and Assessment of Project Managers at an IT Company (in Russian)
The system of governing project managers, developed and applied at the company Intetics, is offered in the presentation "Training, development and assessment of project managers at an IT company". In particular, one considered examples of application of such tools as competencies system, evaluation of project managers and personal development plans. The presentation is in Russian.
 
PDF file, 377K   
Specifics of Entry-Level IT Project Managers in Eastern Europe
In this paper we outline the specifics of IT-related management practices and entry-level project managers from Eastern European countries such as Russia, Belarus and/or Ukraine. Understanding these specifics prevents many conflicts between customers and managers. We suggest methodology that allows customers and IT companies to evaluate project managers' performance objectively using 5 criteria. This methodology allows customers to set realistic expectations about the management process and to have better control over it. The evaluation also allows IT vendors to proactively monitor the performance of their project managers and take corrective actions when necessary.
 
PDF file, 590K   
Outsourcing to Eastern Europe, Financial Services Industry Perspective
This presentation shows Eastern Europe as an emerging destination for financial services industry outsourcing. It reveals the latest social and economic trends in this region and dwells upon the question why the economic crisis can have a positive impact on development of the outsourcing industry in Eastern Europe. Special emphasis is made on Ukraine as the country with a large unrevealed potential of business process outsourcing possibilities and a great talent pool for R&D and IT outsourcing for financial services companies.
 
PDF file, 1471K   
Ukraine: Another Outsourcing Destination or Emerging Leader?
The presentation highlights the latest social and economic trends in the country, discusses why Ukraine is becoming an emerging offshore outsourcing leader based on its industry growth and its access to a skilled well educated talent pool. A case-study describing cooperation between Intetics and Aginity companies is presented as an example of successful project implementation by the Ukrainian development office.
 
PDF file, 746K   
When Times are Tough
As the financial crisis in the United States lingers and economies across the world are beginning to visibly suffer, companies look for alternative solutions to satisfy their business needs. The European financial crisis especially has left many companies wondering what to do next and how to cut back costs amidst rising economic pressures. Companies of all sizes are turning to outsourcing and offshoring to weather the severe economic downturn by reducing costs and overhead and gaining more flexibility. Of course, this raises some key questions: Is outsourcing a good business decision during recessions and other times of crisis? What are the main factors influencing outsourcing and offshoring? Is outsourcing right for my company? And what trends are affecting the nature of the industry as a whole? This White Paper addresses each of the aforementioned issues, while discussing outsourcing in general and the specifics of the practice under tough economic conditions.
 
PDF file, 199K   
Who Benefits From Outsourcing
Summary: This White Paper explores the economic and political implications of outsourcing and offshoring, while identifying cultural differences that can make or break a sourcing relationship and examining techniques for managing successful deals.